Last Update: 25 Dec 2025
At Firmware World, customer satisfaction is important to us. Due to the nature of our digital products and services, please read this Refund Policy carefully before making a purchase.
All products available on Firmware World are digital and non-tangible, including firmware files, repair tools, guides, and downloadable resources. Once a product is purchased and access is provided, we do not offer refunds.
This policy is in place because digital products cannot be returned once accessed or downloaded.
Refunds may be considered only in the following exceptional cases:
Duplicate or accidental multiple payments
Payment completed but product not delivered due to a technical error
Purchased product is proven to be inaccessible or corrupted (verified by our support team)
Refund approval is solely at the discretion of Firmware World Management.
Refunds will not be issued for:
Incorrect product selection by the customer
Device incompatibility due to user misunderstanding
Lack of technical knowledge or experience
Change of mind after purchase
Failure to follow provided instructions
To request a refund review, please contact us through our Contact Us page and provide:
Order ID or transaction reference
Registered email address
Clear explanation of the issue
Requests must be submitted within 48 hours of purchase.
If a refund is approved, it will be processed using the original payment method. Processing times may vary depending on the payment provider.
Firmware World reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on this page.
If you have any questions about this Refund Policy, please contact us through our Contact Us page.
